You have probably heard about our Buyer protection, but what about your safety as a Seller? Don’t worry, we’ve got your back when it comes to your bucks! As long as the Buyer uses the Luthem BUY button when shopping from your store, the sale is covered by our Seller Protection.

How do we protect you?:

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• Collecting full payments upfront – we require Buyers to pay for both their item and shipping upfront. We hold the payment safely until the buyer receives their order. and press Item Approved
• Unresponsive buyers? We’ve got your back – in the unlikely event your Buyer is unresponsive and won’t mark the item as Item Approved, we will complete the order for you so you can get paid. 
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• Fair return policy – if you’ve described the item accurately we won’t approve a refund request from the Buyer – unless you’ve agreed to it. Read more about our  return policy HERE.
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• Top-rated Customer Support – in case you run into any problems, our support team is always here for you.  You can reach out to our Support team by clicking on the Chat bubble seen at the bottom right corner, or by emailing them.

PS! Payments have to be made throughLuthem to ensure your protection as a Seller. Redirecting transactions outside Luthem violates our T&Cs. 

What IS NOT covered by our Seller Protection?

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• Sales that were made outside the app/site. e.g. direct money transfer or cash payment.
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• Items that are on our Prohibited Items List
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• Meet in-person transactions. As a safety precaution, we advise our users to avoid these exchanges but when necessary, we suggest meeting in a public place.