Belt

Shipping policy

The Buyer has the right to return the item to the Seller and get a refund, if the item received significantly differs from the photo or the item description.

1. Preconditions for returning an item:

2.1 The Buyer should inform the Seller about the wish to return the item and the reason(s) for it.

2.2 And the Seller should share the return details with the Buyer. Only unless an alternative agreement is being made, the item should be returned via the same delivery method which was used to ship the item in the first place and the Seller should share the same set of details for the return that were provided by the Buyer for delivery. 

2.3 After the Buyer and the Seller have agreed upon returning the item and the Seller has shared all the necessary details, the Buyer must ship the item within 72h, unless agreed upon otherwise, and pays for the return postage.

2.3.1 Seller receives the item and cancels the order.

2.3.2 Money deposited for the item is automatically refunded to the Buyer’s Luthem.com wallet.

The Buyer and Seller may always agree on an alternative solution for returning the item or solving the matter (e.g. discount). 

If the Buyer and the Seller fail to agree or are unable to get in contact with each other, then both sides may contact Luthem.com for assistance via customer support icon in Luthem.com or via email (support@luthem.com). If necessary, Luthem.com will make additional inquiries to the Buyer and Seller to resolve the situation. If one of the parties does not respond to the inquiry within 48h, Luthem may make a decision in the favour of the other party.

We strive to provide fast and reliable shipping to our customers. Here’s everything you need to know about our shipping process:

We want you to be completely satisfied with your purchase from our website. If for any reason you are not entirely happy with your order, we’re here to help. Certain exclusions and conditions may apply, so we encourage you to review our detailed return policy for more information. Rest assured, our goal is to ensure your complete satisfaction with every purchase you make from our website

IMPORTANT:

1. Returned items must be unused, undamaged, and in the same condition as received.
2. Original tags, labels, and packaging must be intact and included with the returned item.