My account / items / orders / messages have vanished

If you log in to your account and:

• Your account doesn’t seem your own
• There are no listings under ‘My shop’
• You don’t find any orders under ‘My shop’ –> ‘Orders’
• Orders have disappeared under ‘My purchases’
• You don’t see any messages
• ‘My wallet’ is empty

In this case you’ve most likely created yourself a new Luthem.com account by signing in to Luthem.com using another email address.

The next steps would be:

• Please try to remember whether the last time you used the same or if you haven’t changed the email on either of the sites since then.
• Log in to Luthem.com using your right email address that is connected to your correct Luthem.com account.

In case you still have any problems logging in, feel free to contact Support (support@luthem.com).